Most Popular Questions
Libromi connect offering WhatsApp Business solution such as multi agent team inbox, chat bot, and bulk WhatsApp broadcasting on top of Official WhatsApp Cloud API. Basically a business can explore the full potential of WhatsApp using Libromi connect.
Yes, we at Libromi are prepared to help to setup your account and give you a quick tour of the product. But we are only offering chatbot building service to the enterprise package. However you can watch tutorial videos and get it done without any technical knowledge.
There is a monthly 1000 free customer initiated conversation provided by Meta.
Additional usages and Business initiated conversation charges are applicable based on country and pre-approved template category.
A user agent refers to a customer service representative or an individual who operates the chatbot and communicates with customers through the chatbot. Using Libromi connect chat conversations can be assigned to multiple agents like a tele calling system.
Active contacts refer to the number of unique contacts engaged in a chat conversation on a month.
Libromi Connect offers two types of chatbots – structured chatbots and AI chatbots. Structured chatbots can be built using drag-and-drop components, allowing businesses to have complete control over the conversation flow. AI chatbots, on the other hand, use natural language processing to communicate with customers and provide automated responses to their inquiries.
API (Application Programming Interface) and webhooks refer to the technology used to connect and integrate the chatbots with other applications or systems used by the business.
The eCommerce bot in Libromi Connect is a specialized chatbot integrated with WhatsApp catalog. It enables a fully automated e-commerce process, from placing an order to completing the payment. This chatbot can be further developed with features such as delivery slots, delivery locations, order follow-up, and more, making it a simple and easy-to-use solution for businesses of all types. It can be integrated with Shopify, WooCommece or any custom eCommerce platform.
The ChatGPT integration refers to the integration of the chatbots with OpenAI’s language model, GPT3 & GPT 4, which enables the chatbots to have more advanced and natural conversations with customers.
The OpenAI chat using business data source feature in Libromi Connect refers to the integration of the chatbots with a business’s data, allowing for more personalized and relevant responses to customers. This is achieved by integrating the chatbots with the OpenAI GPT AI model using the Libromi OpenAI custom data source feature. This feature allows businesses to easily integrate their data source by providing a PDF, Word document, or web URL.
The text & voice conversation AI feature in Libromi Connect refers to the technology that enables the chatbots to communicate with customers using text or voice, including language translation. This allows customers to ask questions in their native language, such as Arabic or Malayalam, and receive voice responses from the WhatsApp chatbot. Libromi Connect utilizes advanced AI technology to deliver realistic and accurate text-to-speech and speech-to-text capabilities.
Opt-in refers to obtaining active consent from a customer to contact them through WhatsApp Business. To comply with WhatsApp guidelines, businesses are encouraged to only send messages to customers who have opted-in. This can be achieved by adding a checkbox on the company’s website for customers to opt-in, or by having the customer initiate a conversation with the company on WhatsApp. It is not possible to send bulk messages to unknown numbers. Businesses can only send messages to their existing list of customers.
Yes, you can use your existing phone number for the WhatsApp Cloud with Libromi Connect. However, you will need to delete the WhatsApp account from your phone and enable it for Libromi’s WhatsApp Cloud API. After deleting the WhatsApp account, you will no longer be able to use the normal WhatsApp app or the WhatsApp Business app. Instead, you will have access to a mobile app and a web-based panel provided by Libromi to manage your conversations, which offers advanced features that are business-friendly and similar to WhatsApp.
No. You will only need the phone to receive the activation OTP. Once you are verified, we don’t need the phone anymore for WhatsApp. You can continue to use it for making regular phone calls, receiving SMS text messages etc. But you can’t use WhatsApp on that phone with that number, again. Instead, you will have access to a mobile app and a web-based panel provided by Libromi to manage your conversations, which offers advanced features that are business-friendly and similar to WhatsApp.
Yes, it is possible to collect payments from customers through a WhatsApp chatbot using payment gateways such as Stripe, Razorpay, and Instamojo. The chat flow can be defined based on the payment status, and the chatbot will automatically detect if the payment is successful, failed, or has timed out. The payment amount can be dynamic or static.
Yes, it is possible to integrate the Libromi Connect chatbot with your CRM, ERP, or eCommerce software using the advanced Webhook module, which supports REST APIs. Additionally, native integration with Zapier, Pabbly, and Make.com makes it easy to integrate with over 5000 apps without any coding knowledge.
The Libromi Connect WhatsApp chatbot supports all types of messages currently available in the WhatsApp Business app, including images, text, voice, PDF, video, location, and contacts. Additionally, the chatbot also allows for the sending of quick button messages with three options, list messages with up to 10 options, and catalog messages with up to 30 products.
OpenAI ChatGPT Integration is a feature in Libromi Connect that enables businesses to leverage the power of OpenAI GPT artificial intelligence to build a chatbot that can provide interactive answers to customers.
Libromi Connect makes it easy to integrate your business data sources, such as PDFs, Word documents, or your website, into the chatbot, without requiring any technical knowledge. This allows the chatbot to provide answers directly from the sources, providing customers with the information they need at any time.
The Bulk Broadcasting feature in Libromi Connect allows you to send out thousands of personalized WhatsApp messages to your target audience in just one click. This makes it easy to reach your customers and retain them with enticing offers, using the most cost-effective communication platform.
Yes, with Libromi Connect, you can easily track the delivery, read, and response report of your WhatsApp bulk broadcast. This information can then be used to re-categorize your audience and plan future campaigns based on the results.
Team Inbox – WhatsApp CRM is a powerful interface in the Libromi Connect platform that allows businesses to manage all their WhatsApp conversations in a CRM-like manner. It enables businesses to keep track of leads, monitor staff performance and assign multiple staff members to a single WhatsApp number.
Yes, with Libromi Connect, multiple staff members can manage a single WhatsApp number for sales or support. The manager can monitor all conversations, while users are only granted access to their assigned conversations.
Libromi Connect’s Team Inbox – WhatsApp CRM can be accessed from both web and mobile devices. The platform has a fast user interface and can be controlled from a web-based control panel or a convenient mobile app.
Yes, with Libromi Connect, even if a chatbot is already engaged in a conversation, a user agent can take over and continue the conversation manually. The conversation can be re-routed back to the same chatbot or assigned to a different one at any moment.
At Libromi Connect, we take the security of your data very seriously. We use the best security practices to ensure the protection of your information. Additionally, we use Amazon’s top-notch server infrastructure to provide high availability and automatically scale our services to meet the demand.
You can add contacts in multiple ways using Libromi Connect. Best way is to import a batch of up to 10,000 contacts at a time using an Excel file. This allows you to also define multiple contact groups for each contact. Usual case system automatically create a customer contact whenever a user sends a message to your enabled WhatsApp number.
The drag and drop chatbot builder in Libromi Connect supports conditional logic blocks that can be used to build a chatflow based on specific conditions. These conditions include “If Else” “is set,” “is contain,” “is greater than,” “is less than or equal to,” and combinations of multiple conditions using “AND” and “OR.” With these tools, you can easily create a custom chatflow that dynamically adapts to your customer’s inputs and provides relevant responses.
Libromi Connect has integrations with popular eCommerce platforms such as Shopify, WooCommerce, and Libromi eCommerce to automatically sync product information including prices, stock status, and orders. If your eCommerce is built on a different CMS or custom platform, it can still be integrated with the help of our APIs.
Most Popular Questions About WhatsApp Cloud
Facebook has very stringent rules for verifying a WhatsApp business number/ awarding the green tick. Factors such as brand awareness & recall, number of followers (10,000+) on Facebook/ Instagram, your digital ad spend, messaging limit of Tier 2 (10,000+ messages), how strong your website domain is with respect to linking with external domains like Wikipedia – all these and more are taken into consideration by Facebook. Libromi can help your account in the process of appealing to Facebook for the verification/green tick, but cannot promise the successful verification/green tick as the final decision is made by Facebook.
A conversation is defined as the messages sent within the 24-hour session window. There are two types of conversations.
1. Business-initiated conversation : a conversation considered as Business-initiated conversation when the message send by the business is delivered to the user.
2. User-initiated conversation : a conversation considered as User-initiated conversation when a business respond to a user’s message.
Example is Available Here
The business will get charged only when they respond to the user-initiated message. The charge will be for the first message sent by the business. This will then open the 24-hour window to exchange as many messages as needed by the business and user.
The business will be charged when a pre-approved template message is delivered to the user. The charge will be only for the first message sent and the charge will be based on the recipient country and category of the pre-approved template message.
There are three business-initiated conversation categories (all of which require customer opt in): Official Pricing are available here
- Utility conversations – Facilitate a specific, agreed-upon request or transaction or update to a customer about an ongoing transaction, including post-purchase notifications and recurring billing statements
- Authentication conversations – Enable businesses to authenticate users with one-time passcodes, potentially at multiple steps in the login process (e.g., account verification, account recovery, integrity challenges)
- Marketing conversations – Include promotions or offers, informational updates, or invitations for customers to respond / take action. Any conversation that does not qualify as utility or authentication is a marketing conversation.
The fourth category is service conversations – all user-initiated conversations will be categorized as service conversations.
Examples are available here
Once both business and user has send a message, there is no any limit of messages the customer or the business can send with in that 24hour window. But if the business sends any pre approved template from a different category it will start a new business initiated conversation window with the pricing of that particular category.
If a customer sends a message to the business after a conversation window has closed, it will become a user-initiated conversation only if the business responds to it. Otherwise, it will not be billed.
Conversations are not charged when users message businesses using call-to-actions buttons in Ads that Click to WhatsApp or Facebook Page call-to-action buttons on devices running Android or iOS. Free entry point conversations last 72 hours and can only be user-initiated. Any subsequent conversations between the same user and business that are not initiated from a free entry point are billable.
The first 1,000 conversations each month are free. This way your business can build experiences your customers will love before having to pay. Each WhatsApp Business account (WABA) will receive 1,000 free conversations per month. These conversations can be either user or business-initiated. Even if a WABA has multiple numbers attached, the free tier threshold is still 1000, as the free tier is provided at the WABA level. The free tier is refreshed monthly, based on the timezone associated with the WABA.
Yes, WhatsApp as a messaging app or a business app is free.
However, for businesses looking to start communicating to their customers and grow their sales at scale, WhatsApp Business API platform is the best fit. To leverage WhatApp Business platform as a full potential sales, support and marketing channel, there are conversation charges levied by WhatsApp.
More Details Available here.
To be approved for the WhatsApp Cloud API to use with Libromi connect, a business must have a registered business with a website or active Facebook page and a WhatsApp number approved for use with Libromi Connect. Additionally, the business must provide a business license with proof of address and phone number for verification. This verification process is separate from obtaining the green tick mark, which is only granted to notable brands recognized by WhatsApp and Meta.
Your number will not be blocked as long as you comply with WhatsApp policies. The most important policy to follow is to not send bulk messages to unknown people, as this is considered spamming and is illegal. Additionally, you should not sell or promote hate, restricted goods and services. With Libromi Connect, you can monitor the quality of your phone number and plan marketin strategies to avoid any risk of having your number blocked.
Message templates are message formats for common reusable notifications a business may want to send. Businesses must use Message Templates for sending messages outside the 24-hour customer service window to any customers. Your Message Templates will be reviewed by WhatsApp to ensure they do not violate WhatsApp policies
The official charges for the Meta/WhatsApp Cloud API vary based on the country and type of message. To view the country-specific pricing, visit Meta Official Pricing
While there is no specific limit set by Meta or WhatsApp, the quality of the conversations (without spamming) will determine the limit. Typically, you will start with a limit of less than 1000 conversations for the first 24 hours and after sending messages to 1000 unique contacts, the limit will increase to 10000. After reaching 10000 unique contacts, the limit will further increase to 100000 and so on. It’s important to note that Libromi Connect sets certain limits based on the pricing package.