Faq

Yes, we at Libromi are prepared to help to setup your account and give you a quick tour of the product. But we are only offering chatbot building service to the enterprise package. However you can watch tutorial videos and get it done without any technical knowledge.

There is a monthly 1000 free customer initiated conversation provided by Meta.
Additional usages and Business initiated conversation charges are applicable based on country and pre-approved template category.

A user agent refers to a customer service representative or an individual who operates the chatbot and communicates with customers through the chatbot. Using Libromi connect chat conversations can be assigned to multiple agents like a tele calling system.

Active contacts refer to the number of unique contacts engaged in a chat conversation on a month.

Libromi Connect offers two types of chatbots – structured chatbots and AI chatbots. Structured chatbots can be built using drag-and-drop components, allowing businesses to have complete control over the conversation flow. AI chatbots, on the other hand, use natural language processing to communicate with customers and provide automated responses to their inquiries.

API (Application Programming Interface) and webhooks refer to the technology used to connect and integrate the chatbots with other applications or systems used by the business.

The eCommerce bot in Libromi Connect is a specialized chatbot integrated with WhatsApp catalog. It enables a fully automated e-commerce process, from placing an order to completing the payment. This chatbot can be further developed with features such as delivery slots, delivery locations, order follow-up, and more, making it a simple and easy-to-use solution for businesses of all types. It can be integrated with Shopify, WooCommece or any custom eCommerce platform.

The ChatGPT integration refers to the integration of the chatbots with OpenAI’s language model, GPT3 & GPT 4, which enables the chatbots to have more advanced and natural conversations with customers.

The OpenAI chat using business data source feature in Libromi Connect refers to the integration of the chatbots with a business’s data, allowing for more personalized and relevant responses to customers. This is achieved by integrating the chatbots with the OpenAI GPT AI model using the Libromi OpenAI custom data source feature. This feature allows businesses to easily integrate their data source by providing a PDF, Word document, or web URL.

The text & voice conversation AI feature in Libromi Connect refers to the technology that enables the chatbots to communicate with customers using text or voice, including language translation. This allows customers to ask questions in their native language, such as Arabic or Malayalam, and receive voice responses from the WhatsApp chatbot. Libromi Connect utilizes advanced AI technology to deliver realistic and accurate text-to-speech and speech-to-text capabilities.

Opt-in refers to obtaining active consent from a customer to contact them through WhatsApp Business. To comply with WhatsApp guidelines, businesses are encouraged to only send messages to customers who have opted-in. This can be achieved by adding a checkbox on the company’s website for customers to opt-in, or by having the customer initiate a conversation with the company on WhatsApp. It is not possible to send bulk messages to unknown numbers. Businesses can only send messages to their existing list of customers.

Yes, you can use your existing phone number for the WhatsApp Cloud with Libromi Connect. However, you will need to delete the WhatsApp account from your phone and enable it for Libromi’s WhatsApp Cloud API. After deleting the WhatsApp account, you will no longer be able to use the normal WhatsApp app or the WhatsApp Business app. Instead, you will have access to a mobile app and a web-based panel provided by Libromi to manage your conversations, which offers advanced features that are business-friendly and similar to WhatsApp.

No. You will only need the phone to receive the activation OTP. Once you are verified, we don’t need the phone anymore for WhatsApp. You can continue to use it for making regular phone calls, receiving SMS text messages etc. But you can’t use WhatsApp on that phone with that number, again. Instead, you will have access to a mobile app and a web-based panel provided by Libromi to manage your conversations, which offers advanced features that are business-friendly and similar to WhatsApp.

Yes, it is possible to collect payments from customers through a WhatsApp chatbot using payment gateways such as Stripe, Razorpay, and Instamojo. The chat flow can be defined based on the payment status, and the chatbot will automatically detect if the payment is successful, failed, or has timed out. The payment amount can be dynamic or static.

Yes, it is possible to integrate the Libromi Connect chatbot with your CRM, ERP, or eCommerce software using the advanced Webhook module, which supports REST APIs. Additionally, native integration with Zapier, Pabbly, and Make.com makes it easy to integrate with over 5000 apps without any coding knowledge.

The Libromi Connect WhatsApp chatbot supports all types of messages currently available in the WhatsApp Business app, including images, text, voice, PDF, video, location, and contacts. Additionally, the chatbot also allows for the sending of quick button messages with three options, list messages with up to 10 options, and catalog messages with up to 30 products.

OpenAI ChatGPT Integration is a feature in Libromi Connect that enables businesses to leverage the power of OpenAI GPT artificial intelligence to build a chatbot that can provide interactive answers to customers.

Libromi Connect makes it easy to integrate your business data sources, such as PDFs, Word documents, or your website, into the chatbot, without requiring any technical knowledge. This allows the chatbot to provide answers directly from the sources, providing customers with the information they need at any time.

The Bulk Broadcasting feature in Libromi Connect allows you to send out thousands of personalized WhatsApp messages to your target audience in just one click. This makes it easy to reach your customers and retain them with enticing offers, using the most cost-effective communication platform.

Yes, with Libromi Connect, you can easily track the delivery, read, and response report of your WhatsApp bulk broadcast. This information can then be used to re-categorize your audience and plan future campaigns based on the results.

Team Inbox – WhatsApp CRM is a powerful interface in the Libromi Connect platform that allows businesses to manage all their WhatsApp conversations in a CRM-like manner. It enables businesses to keep track of leads, monitor staff performance and assign multiple staff members to a single WhatsApp number.

Yes, with Libromi Connect, multiple staff members can manage a single WhatsApp number for sales or support. The manager can monitor all conversations, while users are only granted access to their assigned conversations.

Libromi Connect’s Team Inbox – WhatsApp CRM can be accessed from both web and mobile devices. The platform has a fast user interface and can be controlled from a web-based control panel or a convenient mobile app.

Yes, with Libromi Connect, even if a chatbot is already engaged in a conversation, a user agent can take over and continue the conversation manually. The conversation can be re-routed back to the same chatbot or assigned to a different one at any moment.

At Libromi Connect, we take the security of your data very seriously. We use the best security practices to ensure the protection of your information. Additionally, we use Amazon’s top-notch server infrastructure to provide high availability and automatically scale our services to meet the demand.

You can add contacts in multiple ways using Libromi Connect. Best way is to import a batch of up to 10,000 contacts at a time using an Excel file. This allows you to also define multiple contact groups for each contact. Usual case system automatically create a customer contact whenever a user sends a message to your enabled WhatsApp number.

The drag and drop chatbot builder in Libromi Connect supports conditional logic blocks that can be used to build a chatflow based on specific conditions. These conditions include “If Else” “is set,” “is contain,” “is greater than,” “is less than or equal to,” and combinations of multiple conditions using “AND” and “OR.” With these tools, you can easily create a custom chatflow that dynamically adapts to your customer’s inputs and provides relevant responses.

Libromi Connect has integrations with popular eCommerce platforms such as Shopify, WooCommerce, and Libromi eCommerce to automatically sync product information including prices, stock status, and orders. If your eCommerce is built on a different CMS or custom platform, it can still be integrated with the help of our APIs.